How to request Warranty service:

All warranty service requires approval and authorization by Human Touch. Consumers can contact the Elite Dynamics Fitness Support department between Monday through Thursday, 7:00 am – 4:30 pm PDT and Friday 7:00 am – 3:30 pm PDT via  e-mail support@elitedynamicsfitness.com. Products require a Return Merchandise Authorization Number (RMA) for any returns. Products received without a valid RMA number that is clearly marked on the box will be refused. Human Touch will not issue Return Material Authorizations (RMAs) for:

— Buyer's remorse

— Freight damage for shipments to end-user, except for shipments direct from Human Touch

Proof of purchase (original receipt) is required for all warranty repairs or service. It is the responsibility of the consumer to: operate the equipment in a manner that is defined in the original owner’s manual; promptly report any failures with the product; perform telephone, email and/or chat diagnostic procedures as instructed by Human Touch staff; and allow only authorized service professionals (supplied by Human Touch) to work on the product. Failure to adhere to these conditions could result in the warranty being voided. During the In-Home service and Parts warranty period, Human Touch, at its sole discretion, will repair or replace any defective part within a reasonable time frame. If a particular replacement part is not available, reasonable efforts will be made to locate a compatible replacement part. If a compatible part is not available, Human Touch may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Human Touch is no longer responsible for making repairs under the warranty coverage. For In-Home Service, Human Touch will arrange for all covered parts deemed necessary to be sent to the consumer and an authorized service provider to repair the product at the customer’s residence at no charge to the customer. For any repairs needed during the Parts warranty coverage, Human Touch will provide parts at no cost; however consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the wooden frame and/or welded parts of the frame for the product. If a replacement is issued under the Parts or Structure warranty period, consumer is responsible for shipping, duties and brokerage fees related to the replacement. Human Touch reserves the right to return a part or product. If it has been determined that a part and/or product must be returned to Human Touch, Human Touch is responsible for all shipping charges related to the return of the part and/or product. The consumer is financially responsible for providing the product in an acceptable physical condition. If a product/part is not returned to Human Touch, the consumer is responsible for properly disposing of the product. Upon Human Touch’s discretion, customer may be asked for photo of cut cord/canvas and return of a signed release of liability form for the product/part that is not returned. Alternatively, consumer can request Human Touch to remove the product and would be subject to an Environmental Disposal fee.

Consumer Warranty Limitations and Exclusions

Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Human Touch's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Human Touch's option, for the replacement of the defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Human Touch reserves the right to make substitutions in lieu of repair or replacement. Under no circumstance shall Human Touch or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. Products or parts that are purchased via a non-authorized third party are not covered under manufacturer’s warranty. The warranty only applies to the product and does not include any accessories or enhancements. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and must be performed by Human Touch-authorized field service personnel to maintain warranty coverage. Softening/hardening of foams and filling composites in pillows, pads, and memory foam kits does not constitute a defect under this warranty as those items naturally change with use. Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings, grain, and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Standard warranty coverage and liability obligations do not apply to rental or non-prescribed use locations or modes of operation not previously authorized by Human Touch. For questions on commercial, other non-residential use, refurbished, renewed, floor sample and "out-of-box" products, please contact our Customer Experience department.

Head-to-Toe Premium Protection Plans

For long-term peace of mind, Human Touch also offers attractive three- and five-year enhanced protection plans, providing you complete in-home service and parts head-to-toe coverage.

Please reach out to us via email: support@elitedynamicsfitness.com for more information.

Return and Refund

Human Touch Customer Satisfaction and Return Policy

All products (excluding service parts*) purchased directly from HumanTouch.com can be returned within 30 days after the customer receives their product shipment. In order to return a product, a Return Merchandise Authorization number (RMA) is required. The RMA can be obtained by contacting Elite Dynamics Fitness Support via e-mail support@elitedynamicsfitness.com, Monday through Thursday, 7:00 am – 4:30 pm PDT and Friday 7:00 am – 3:30 pm PDT. The RMA number must be noted on the outside of the returned Product container. RMAs are only valid for 30 days from issuance.

Products must be received in “like new” condition, in the original carton, with all of the original packaging, parts and accessories. Any damage to the chair (scuffs, scratches, odors and other infirmities), missing parts and accessories are the customer's responsibility and may incur additional fees. Shipping and handling is not refundable.

Customer shall be responsible for and prepay all shipping charges and shall assume all risk of loss or damage to Product while in transit to Human Touch. Human Touch will replace the returned product with a new replacement unit or issue a refund at the customer’s preference. Neither replacement nor refund will be initiated until after the returned product is received and inspected by Human Touch. If the Customer returns product to Human Touch without an RMA from Human Touch or beyond the 30 day period, Human Touch retains the right to refuse delivery of the returned product. If a Product is received without proper packaging, and/ without all parts and accessories, Human Touch retains the right to charge customer for additional items.

Once product is received at Human Touch and meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge. All products are subject to a restocking and inspection fee of 15% of original purchase price. Please allow 3 – 4 weeks for the refund to be processed. 

*For return policy on parts for warranty and/or repair, please reach out by e-mail support@elitedynamicsfitness.com